Buy Y-cam IP Cameras

Returns

Need to return an item purchased from the Y-cam Shop? Find your issue below for help...

Can I cancel my order?

If your order has not been shipped, please call us immediately for assistance. If it has already been shipped, you will need to refuse delivery or return the item through our returns procedure.

I want to return my order, because...

- my order is missing items:

If you are missing parts of your order, please contact us using our details below for assistance. Please let us know your invoice number and the problem.

- my order was damaged in transit:

Orders damaged in transit must be brought to our attention within 4 working days of receiving them as we need to confirm any damage with our courier company. Please contact us using our details below for assistance.


- my order is wrong/broken:

If your order is broken or wrong, please contact us using our details below for assistance. Please let us know your invoice number and the problem.

- I have changed my mind and want to return my order:

Y-cam Shop customers are given a "cooling off period" in which to return the product for a "no questions asked" refund, as long the item is returned within 14 days of delivery.

Items should be intact and in a resellable condition. If there are issues with your return, we will contact you directly.

To return an item under this procedure, please send the package, including your invoice details, a reason for returning and what you would like done. Be sure to send the package via a registered or insured shipping method as Y-cam Solutions Ltd is not responsible for lost or misdirected packages. Y-cam Solutions Ltd will not refund the cost of shipping unless the return is a result of an error on our part (if this is the case, please see above).

Return Address:

Y-cam India Pvt Limited

Returns Dept <

B-104 Montana Tower's,
Lokhandwala Complex
Andheri (West)
Mumbai - 400 053. India

Telephone No’s : +91 22 2636 9341 (9.00 am to 5.00pm)

VAT NO – 27890806741 V
VAT NO – 27890806741 C

Any refunds due will be made within a maximum of 14 days. Credits typically appear in customer accounts within 5 - 7 working days.

Any items received outside of the 14 days or unsolicited returns will not be processed. Customers will be contacted and be responsible for the return postage. Items received outside of this time but not returned to customers will be stored by Y-cam for 90 days and then disposed of without further contact or reimbursement.

Need Assistance?

You can call Y-cam directly on +91-9004387547, or submit your details below for an email reply. We're open from 9am until 5.00pm Monday to Friday and email us at : support@y-cam.co.in